Effective Date: 18.02.2025

1. Introduction


Welcome to Benserlink Spice Export. These Terms & Conditions ("Terms") govern your use of our website, www.benserlink.com, and the purchase of our products through this platform. By accessing or using our website, you acknowledge that you have read, understood, and agreed to comply with these Terms. If you do not agree with any part of these Terms, please refrain from using our website.

2. Applicability


These Terms & Conditions apply exclusively to online purchases made through our website. Any purchases made offline, including but not limited to in-person transactions, wholesale purchases, or purchases through third-party resellers, are subject to separate Terms & Conditions. If you are engaging in offline or wholesale transactions, please contact us for the applicable terms.

3. Eligibility & Use of Website

  • You must be at least 18 years old to place an order through our website. By making a purchase, you confirm that you meet this age requirement.
  • You agree not to use our website for any unlawful, fraudulent, or prohibited activities. Any attempt to interfere with the proper functioning of the website or engage in unauthorized transactions may result in legal action.

4. Product Information & Availability

  • We offer a wide range of premium-quality spices, including turmeric, cardamom, pepper, cumin, and other selected varieties.
  • While we strive to provide accurate product descriptions and images, there may be slight variations due to natural factors, packaging updates, or other reasons.
  • All product prices, descriptions, and availability are subject to change without prior notice at our sole discretion.
  • We reserve the right to limit sales of our products to any individual, geographic location, or jurisdiction at any time without obligation to provide prior notice.

5. Pricing & Payments

  • All prices displayed on our website are in Sri Lankan Rupees (LKR) unless otherwise specified.
  • The total price payable includes the product price, applicable taxes, and shipping fees, where applicable.
  • Payments must be made in full at the time of purchase using the available payment methods provided on our website.
  • We reserve the right to cancel any order if fraudulent activity is suspected.

6. Shipping & Delivery

  • We offer shipping within Sri Lanka and internationally through our partnered courier services.
  • Estimated delivery times will be provided at checkout; however, they are subject to factors beyond our control, such as shipping carrier delays or customs clearance.
  • Customers are responsible for ensuring accurate shipping information. We are not liable for delayed or failed deliveries due to incorrect addresses provided by the customer.
  • International customers are responsible for any applicable customs duties, taxes, or import fees imposed by their respective countries.

7. Cancellations & Refunds

  • Orders cannot be canceled once they have been processed.
  • Due to the nature of our products, we do not accept returns or exchanges for hygiene and quality assurance reasons.
  • In the event of receiving a defective or incorrect product, customers must notify us within 48 hours of delivery, along with supporting evidence (such as images). We will review the issue and provide a resolution at our discretion.

8. Intellectual Property

  • All content on this website, including but not limited to logos, product images, descriptions, designs, and text, is the exclusive property of Benserlink Spice Export.
  • Unauthorized reproduction, distribution, modification, or use of any content without prior written permission is strictly prohibited.

9. Limitation of Liability

  • Benserlink Spice Export shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
  • Customers are responsible for ensuring they are not allergic to any of the spices before making a purchase. We recommend consulting with a healthcare professional if you have any dietary or allergy concerns.
  • We do not guarantee uninterrupted or error-free access to our website and are not responsible for any technical issues beyond our control.

10. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of Sri Lanka. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

11. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us: Click here